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Where can I find your products?
We're available at most retailers such as Bed Bath and Beyond, Walmart, Best Buy, Macy's, Target, Kohl's and Amazon as well as regional retail locations. See this link for international distributors outside the US.
Will I be charged sales tax?
Sales tax will be applied to orders that ship to: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.
Can I purchase accessories in store?
Accessory and parts are currently only available online.
How do I care for my nutribullet?
We recommend washing the blade by hand with warm soapy water immediately after use. You can use a brush to reach hard to reach areas. The cups and accessories are top shelf dishwasher safe. The motor base should be unplugged and wiped clean with a warm soapy cloth. We do not recommend washing the blade or motor base in the dishwasher.
Why are my ingredients not blending well?
Adding more liquid will help. For the best consistency, we recommend adding ingredients in this order: (1) greens (2) fruits (3) powders, seeds, nut butters (4) liquids (5) ice
Why am I having difficulty removing my blade after blending?
Blending creates pressure inside the cup to break down ingredients. Make sure not to fill past the max line. The longer your blend cycle is on, the longer pressure builds inside the cup. An alternative is blending multiple times in shorter cycles.
What ingredients should not be blended inside a nutribullet?
Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the nutribullet (with the exception of the nutribullet Blender and the nutribullet Blender Combo ). The ingredients can build up pressure and cause damage to the components and even cause injury.
Are nutribullet parts interchangeable?
Each nutribullet has its own blade and cup that is designed to specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.
Are nutribullet cups microwave safe? Are they freezer safe?
No, the nutribullet cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.
How often should I replace the blades?
We recommend replacing your extractor blade every 6 months (depending on use) or as needed for optimal performance.
How do I replace the rubber gasket on my blade?
The gasket is not designed to be removed and therefore are not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.
Why do I need to register my warranty?
Registering your warranty helps us determine if your unit is authentic and assist with warranty service. Please note that we will still require your serial number and model number for verification, as well as your proof of purchase if you haven't already submitted it.
What do I need to register my warranty?
You will need your warranty registration card or the 15 digit serial number located on the sticker beneath the motor base (between the feet) as well as your proof of purchase, showing purchase date, item purchased and seller name.
Where is my serial number located?
The serial number is on a white sticker, under the barcode under the power base. It is also on the warranty card that came with your product.
I'm trying to register for a product warranty, why am I getting errors?
The serial number will have a series of numbers and may include 1 or 2 letters. Please be sure not to confuse the letter I for the number 1 or the letter S for the number 5. If this is not the case, please contact our customer service for further assistance.
My nutribullet® Smart Touch Blender™ is not turning on. Why?
It is not assembled correctly. Make sure the pitcher is locked in place by turning clockwise until you hear an audible click; press down firmly on pitcher lid to ensure its locked in place. If using a single serve cup, make sure to rotate the cup with blade attached clockwise until you hear an audible click.
Your unit has overheated. Unplug the unit and allow it to cool for at least 15 minutes and plug back in.
The display of my nutribullet® Smart Touch Blender™ is flashing. Why?
Your nutribullet® Smart Touch Blender™ has overheated. Unplug the unit and allow it to cool for at least 15 minutes and plug back in.
The control panel of my nutribullet® Smart Touch Blender™ only shows dashes. Why can’t I view the programs or speeds?
A blending vessel must be assembled and locked in place for the control panel to appear. If your pitcher appears to be locked in place and you are still seeing dashes, your pitcher lid may be unlocked. Press firmly down on the pitcher lid to ensure it is locked in place.
Why doesn’t the SOUPS program appear when I have my cup locked in place?
The SOUPS program can only be used with the blender pitcher. NEVER use the single serve cups to blend hot ingredients. Hot or warm ingredients should only be blended in the vented pitcher.
Does the SOUPS program heat the ingredients being blended?
No. The SOUPS program will not heat the ingredients being blended.
Can I pause the blending when using a manual speed?
To pause blending, simply press the icon for the speed that’s running. To resume blending, select any manual speed. To end blending, press the power icon once to return to the main control panel.
Can I pause or end a program before it has completed?
To pause blending, just press the icon for that program that’s running. To resume blending, press the same program icon again. To end blending, press the power icon once to return to the main control panel.
What are the Smart Touch Blender™ pitcher and cups made from?
The Smart Touch Blender™ pitcher and cups are made from super durable, Tritan®1 copolyester material.
1Tritan® is a registered trademark of Eastman Chemical Company.
What are the Smart Touch Blender™ blades made from?
The Smart Touch Blender™ power extractor blade and integrated pitcher blade are made from stainless steel.
Are all components of the Smart Touch Blender™ dishwasher safe?
All components, except for the motor base, are dishwasher-safe.
The friction from the blades during blending can generate internal pressure inside the cup. Always blend in one-minute cycles, and make sure not to fill past the max line. Never continuously operate with a sealed cup for longer than one-minute. The longer your blend cycle is on, the longer pressure builds inside the cup. If your blending cup becomes warm to the touch, allow the cup to cool completely before carefully opening.
Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the nutribullet (with the exception of the vented pitchers of the nutribullet Blender and the nutribullet Blender Combo). The ingredients can build up pressure and cause damage to the components and even cause injury.
Each nutribullet has its own blade and cup that is designed to be used specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.
The gasket is not designed to be removed and therefore is not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.
Why isn’t my magic bullet Kitchen Prep turning on?
If your magic bullet Kitchen Prep is not turning on, it is likely that it is either assembled improperly, or that it has overheated. If using the work bowl, make sure the lid is properly attached and locked in place by matching the lid lock icon to the silver arrow on the work bowl handle. Once the lid is secured, set the bowl on the power base and gently twist clockwise to lock into place.
If your magic bullet Kitchen Prep is not turning on after a period of heavy use, it’s likely that it has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If/when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging back in and attempting to use again.
Will my other magic bullet® cups or blade work with the magic bullet Kitchen Prep?
No, the magic bullet® cross blade and cups are not compatible with the magic bullet Kitchen Prep. Do not attempt to use the cup and blade assembly from another magic bullet with the magic bullet Kitchen Prep. Use only the attachments included with your magic bullet Kitchen Prep unit.
What is the motor wattage for the magic bullet Kitchen Prep?
The magic bullet Kitchen Prep runs on a 250-watt motor.
What does ‘Pulse’ mean?
Pulse allows you to have more control when blending or chopping ingredients. Unlike the standard “On” mode, which runs the motor continuously, the “Pulse” feature only powers the motor when the knob is twisted and held in the Pulse setting, and automatically stops as soon as the knob is released. This allows you to process your mixture in short bursts, which is helpful for certain recipes.
What are the magic bullet® Kitchen Prep attachments made from?
The magic bullet Kitchen Prep work bowl and work bowl lid are made from super durable, SAN (styrene acrylonitrile resin) plastic.
What are the magic bullet Kitchen Prep blades made from?
The magic bullet® Kitchen Prep chopping blade and blade discs are all made from stainless steel.
Are all components of the magic bullet Kitchen Prep dishwasher-safe?
All components are top-rack dishwasher-safe, except for the motor base, which should be carefully wiped down by hand. Never submerge the motor base in water.
What can I chop in the work bowl?
You can chop vegetables, fruits, nuts, raw meat, and more in the work bowl. Just make sure you have removed any rind, seeds, or pits from fruit and bones from meat prior to adding to the bowl.
What ingredients can I use with the blade discs?
You can use many different kinds of fruits, vegetables and hard cheeses with the blade discs. The discs are ideal for slicing or shredding fruits and vegetables like cucumbers, carrots, baby potatoes, zucchini, apples and more. Make sure that ingredients are cut so they fit easily into the feed chute so that food does not get lodged or stuck while processing. If food does become lodged in the feed chute, always use the food pusher provided, or another piece of fruit or vegetable to push it down. Never insert your fingers or use any kitchen utensil to push food into the feed chute.
Can I blend and/or chop frozen ingredients with the magic bullet® Kitchen Prep?
Yes, you can use frozen ingredients with the magic bullet® Kitchen Prep, however your magic bullet Kitchen Prep is not intended to be an ice crusher. Attempting to crush ice may cause permanent damage to the attachments.
Is the work bowl microwave-safe? Is it freezer-safe?
No, the work bowl is neither microwave nor freezer-safe.
Can I crush ice or frozen fruits and vegetables with my nutribullet® Immersion Blender?
Yes! The nutribullet® Immersion Blender can be used to crush ice and frozen foods when there is also a liquid ingredient (water, milk, juice, etc.) added to the ice or other frozen ingredients.
Can I blend hot foods & soups?
Yes! The nutribullet® Immersion Blender can be used to blend hot soups, make warm purees, or mash boiled vegetables directly in the pot you are cooking in.
Is the nutribullet® Immersion Blender cordless?
No, the nutribullet® Immersion Blender is a corded product. The cord is 1 meter in length.
What are the variable speeds of the nutribullet® Immersion Blender?
The nutribullet® Immersion Blender has a variable speed dial that lets you slowly move from low speed (11,000 RPM) to high speed (16,000 RPM) hitting all of the speeds in between, so you can achieve your desired texture with ease.
How heavy is the nutribullet® Immersion Blender?
The nutribullet® Immersion Blender is approximately 2lbs with the blade arm attached.
How long is the blade arm?
The nutribullet® Immersion Blender blade arm is 8”, allowing you to blend with ease in deep stock pots.
Why isn’t my nutribullet Juicer™ turning on?
If your nutribullet Juicer™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. Check if the pulp basin is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position.
If your nutribullet Juicer™ is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging it back in and attempting to use again. Do not touch or hold the Juicer if the unit is hot to the touch.
Why isn’t my nutribullet Juicer Pro™ turning on?
If your nutribullet Juicer Pro™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. The power button will flash three times and remain illuminated if the unit is improperly assembled. Check if the pulp basin is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position. Once properly assembled, the power button light will turn off.
If your nutribullet Juicer Pro™ is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging back in and attempting to use it again. Do not touch or hold the Juicer if the unit is hot to the touch.
Can I make nut butters or nut milks in my nutribullet Juicer™ and nutribullet Juicer™ Pro?
No. The nutribullet Juicer™ and nutribullet Juicer Pro™ are not equipped to make nut milk or nut butters. Do not process nuts or seeds in your nutribullet Juicer™ or nutribullet Juicer Pro™.
Do I need to add water or liquid to create a juice?
No. A liquid ingredient is not required when juicing fruits and vegetables in the nutribullet Juicer™ and nutribullet Juicer Pro™.
Can I juice directly into a glass or a different container other than the included juice pitcher?
Yes, you may juice into any glass or container that fits under the juicing spout. We do, however, recommend that you use the juice pitcher included with the nutribullet Juicer™ and nutribullet Juicer Pro™, as it is specifically designed to limit potential messes and to separate froth from juice when pouring.
What are the differences between a “smoothie” and a “juice”?
A smoothie is a blended beverage made with solid and liquid ingredients: fruits and vegetables, nuts, seeds, water, milk, or plant-based beverages, etc. Smoothies are blended using a nutribullet® or traditional blender, and the finished product retains all of the material--skins, pulp, and fiber--of their whole food ingredients. A nutrient-rich smoothie may serve as a meal replacement or snack, and can help to boost your fiber intake for the day.
Juice is made by extracting nutrient-rich liquid from whole fruits and vegetables. Juicers separate the solid components of fresh produce--pulp, skin, fiber, etc--from their liquid content, which is then filtered through a spout and into a glass or pitcher for drinking. While juices do not contain fiber, they do provide concentrated amounts of plant-based nutrients. They’re great for a quick pick-me-up, and can help to add an extra boost of fruit and veggie goodness to your day.
A combination of fresh juices and smoothies can be great additions to a healthy, active lifestyle.
What are the pulp basin and juice pitcher made of?
The nutribullet Juicer™ and the nutribullet Juicer Pro™’s pulp basin, basin cover, and juice pitcher are made from durable, FDA approved, SAN (styrene acrylonitrile resin) plastic.
How often do I need to replace the sieve?
The sieve can withstand moderate to heavy usage. Over time, if you start to notice that the sieve is looking dull, or is not working as efficiently as before, then it is likely due for a replacement. Always use genuine nutribullet® replacement parts. After-market parts are not manufactured to nutribullet’s specifications and may result in the unit’s malfunction.
Can I use the juice pitcher to store juice?
Yes, juice can be stored in the juice pitcher and refrigerated for up to 48 hours.
How long will juice stay fresh if stored in the glass storage bottles?
Most juices will stay fresh for up to 48 hours if refrigerated in the glass storage bottles.
What are the freezer trays used for?
The freezer trays are helpful for preparing juices and juice shots in advance, and for preserving leftover juice beyond its standard 48-hour limit. They’re also great for freezing pulp leftover from the juicing process, which can be defrosted and added to a wide array of recipes for a boost of fiber. The freezer trays feature 2-oz and 4-oz compartments so you can keep track of serving or portion sizes. Our recipe guide includes some great tips and suggestions for how to make the most of your freezer trays.
Why isn’t my nutribullet® Slow Juicer turning on?
If your nutribullet® Slow Juicer is not turning on, it is likely that it is either assembled improperly, or that it has overheated. Check if the Juice Bowl is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position.
If your nutribullet® Slow Juicer is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging it back in and attempting to use again. Do not touch or hold the Juicer if the unit is hot to the touch.
Can I make nut milks in my nutribullet® Slow Juicer?
Yes. The nutribullet® Slow Juicer is equipped to make nut milks.
No. A liquid ingredient is not required when juicing fruits and vegetables in the nutribullet® Slow Juicer.
Can I juice directly into a glass or a different container other than the included juice container?
Yes, you may juice into any glass or container that fits under the juicing spout. We do, however, recommend that you use the juice container included with the nutribullet® Slow Juicer, as it is specifically designed to limit potential messes.
What are the pulp container and juice container made of?
The nutribullet® Slow Juicer’s pulp container and juice container are made from durable, FDA approved, SAN (styrene acrylonitrile resin) plastic.
If you need additional help, please contact us
Many of our customers purchase our Extended Warranty, which covers your nutribullet for an additional 3 years beyond the 1-year standard warranty.
Check out these great products and accessories to make life even easier with magic bullet.
Get brand new blades automatically delivered to your door every 6 months.
Many of our customers purchase our Extended Warranty, which covers your magic bullet for an additional 3 years beyond the 1-year standard warranty.
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